The pheromone released by FELIWAY CLASSIC is the exact copy of the familiarisation facial pheromone that cats leave naturally by rubbing their cheek against an object or people when they are feeling comfortable in their environment.
No. As pheromones are species-specific, the feline pheromone in FELIWAY will affect only cats and will have no effect on humans or other pets.
Yes. There is no minimum age for using FELIWAY. Kittens are able to perceive pheromones in the environment and respond accordingly.
It depends on the nature and the extent of the reason you are using FELIWAY. The minimum recommended duration for most of the situations is one month. But some situations such as cohabitation in multiple cat homes or recurrent idiopathic cystitis might better benefit from permanent use.
If the undesired behaviour is unrelated to stress (house-soiling due to inappropriate distribution of resources in the home, normal scratching/claws sharpening, internal/medical disease), FELIWAY CLASSIC will have no effect. Some environmental modifications might also be considered (such as providing more choice for litter boxes, properly spread in the home) to avoid competition between cats and lack of easy access to the box for each cat. It is always important to first consult a veterinarian to rule out potential medical issues that may be leading to an unwanted behaviour.
Note also that FELIWAY CLASSIC can help in multicat households where there is tension between cats, by decreasing overall stress. But FELIWAY CLASSIC is not indicated in case of recognised aggression between cats (with fights, attacks or wounding) or towards owners. In such situations, consulting your veterinarian or a behaviourist is strongly recommended. For aggression between cats, FELIWAY FRIENDS is recommended.
The urine marks should be cleaned as soon as possible.
Wipe away the residual urine with paper towel and hot water. Then use a mild cleaning product such as soap, white vinegar or alcohol mixed with warm water. Wash the area with the solution and allow to dry naturally. Feliway Classic Spray can then by sprayed onto the adjacent area to reduce the likelihood of urine marking re-occurring.
Never use ammonia-based cleaners, bleach, or cleaning products with a strong smell to remove urine marks, because that will attract cats back to the same locations.
To remove the odour and even more prevent the cat to mark again, enzymatic odour neutralizer, or molecular cleaner may also be used.
Please find below the product most suited for each specific situation, and additional FELIWAY to combine for added support.
FELIWAY CLASSIC Spray is the most suited, can be combined with FELIWAY CLASSIC diffuser
- Urine spraying:
FELIWAY CLASSIC Diffuser is the most suited, can be combined with FELIWAY CLASSIC Spray
- Fear, hiding (due to holidays, parties, fireworks, thunderstorms):
FELIWAY CLASSIC Diffuser is the most suited, can be combined with FELIWAY CLASSIC Spray
- Changes to the cat's environment (new arrival (baby, pet), redecorating, new home)
FELIWAY CLASSIC Diffuser is the most suited, can be combined with FELIWAY CLASSIC Spray
- Travel, vet visits:
FELIWAY CLASSIC Spray
- Tension & conflicts between cats, chasing, staring, obstruction:
FELIWAY FRIENDS Diffuser
- Introducing a new cat:
* prevention of inappropriate behaviours:FELIWAY CLASSIC Diffuse
* conflicts WITHOUT urine marking / scratching: FELIWAY FRIENDS Diffuser
* conflicts WITH urine marking / scratching: FELIWAY FRIENDS Diffuser & FELIWAY CLASSIC DiffuserFELIWAY CLASSIC Spray, +/-
All cats are unique and results may vary. You may see improvements in as little as a week. For best results, use continuously for at least 30 days.
FELIWAY CLASSIC and FELIWAY FRIENDS are not recommended for excessive vocalisations or inappropriate elimination (outside the litter box) that is not urine spraying. Please consult your veterinarian to rule out potential medical issues.
FELIWAY CLASSIC and FELIWAY FRIENDS are not recommended for overt aggression towards owners.
Additional behavioural and environmental modifications may be required and advice should be sought from your veterinary practice.
The pheromone released by FELIWAY FRIENDS is the exact copy of the natural comforting pheromone released by the mother cats’ mammary area during the nursing period. This appeasing pheromone helps maintain the cohesion between the kittens and their mother.
If the conflict between cats is associated to marking behaviour in the home (urine, scratching) due to stress and competition, FELIWAY FRIENDS should be associated to FELIWAY CLASSIC. Both diffusers should be plugged in the home, either in the same room (if marking behaviour occurs in the room where cats spend most of their time) or in different rooms. Some environmental modifications might also be considered (such as providing more choice for litter boxes, properly spread in the home) to avoid competition between cats and lack of easy access to the box for each cat.
Note also that FELIWAY FRIENDS is indicated to reduce tension and conflict between cats but in no case tension or even aggression towards the owner(s). In such situation, consulting your vet or a behaviourist is strongly recommended.
The pheromone in FELISCRATCH by FELIWAY® is the exact synthetic copy of the pheromone
released by cats’ interdigital area when scratching. Cats mark their territory by leaving this chemical
olfactory message, combined with the visible lacerations on the scratched surface.
FELISCRATCH by FELIWAY® is coloured as it mimics the visual marks (lacerations) of the scratches. The colourant is dark blue to be easily visible from far by the cat and attract him to the post (and then promote the detection of the pheromone itself).
The blue tint of the product fades progressively after its application on the scratching post. This is the reason why it needs to be reapplied daily for the first 7 days, to repeat the message to the cat. It’s no more visible on cardboard scratching posts after a few days and light blue on a rope scratching posts.
FELISCRATCH by FELIWAY® liquid content is washable with a paper towel (to absorb) and a wet sponge on many surfaces. However, if splashed on a fabric material, this would need a more specific cleaning (washing machine if possible or use of a cleaning product), as the colourant will have been absorbed by the fabric.
This is the reason why we advise on our insert to place down the scratching post on a sink or a newspaper before applying.
Yes. FELISCRATCH by FELIWAY® components are safe and no issues were observed during trials and extensive consumer surveys.
A few cats have been reported to lick the post treated with FELISCRATCH by FELIWAY®, usually also rubbing their face intensely on the post. This is due to the presence of catnip in the product. Some cats may look very aroused. This behaviour has mostly been observed during the first days of FELISCRATCH by FELIWAY® application, and no more during the next weeks.
In any case, there is no risk linked to the oral absorption of a minimal quantity of the product after licking it.
No. As pheromones are species-specific, the feline pheromone in FELISCRATCH by FELIWAY® is undetectable to us. It will affect only cats and will have no effect on humans or other pets.
Yes, the pheromones in each product are species-specific; the feline pheromones in FELISCRATCH by FELIWAY®, FELIWAY® CLASSIC and FELIWAY® FRIENDS products will affect only cats, whereas the dog appeasing pheromone (D.A.P) in ADAPTIL® will affect only dogs.
You should plug FELIWAY CLASSIC Diffuser in the room where the cat(s) spend most of their time or the room most affected by the unwanted marking behaviours such as scratching or urine spraying.
A diffuser covers an area up to 750 sq ft (70m²), but must not be covered, placed behind a door or underneath furniture. More than one diffuser may be required in large or multi-floor homes, or if more than one room is affected by marking behaviour.
The oily vapour (carrying the pheromone) will rise in a column of warm air above the device. If this rising air is blocked (e.g. under a shelf, table, furniture) the oil may re-condense and leave a visible mark. Circulation of pheromone will be impaired and the efficacy of the product cannot be guaranteed.
Because the hallway is not an area where cats spend most of their time, placing the diffuser in a hallway will not ensure optimal diffusion or effectiveness. We do not recommend using the diffuser in a hallway unless it is the most appropriate location for a specific situation (e.g. marking, conflict).
If the conflict between cats frequently occurs in a hallway, distribution of the cats’ resources should also be reconsidered within the home, to make sure each single cat has an easy and free access to them (litter box, food and water bowl, resting area) without being potentially blocked by another cat.
The diffuser should be placed in the cat's environment where they spend most of their time. Since cats rarely spend most of their time in the litter box, there is no reason to use the diffuser close to it (or spray FELIWAY CLASSIC on the box). In addition, cats don’t rub around the litter box, so they may be surprised to find facial pheromone right on the box.
However, there is no contra-indication to plug the diffuser in the room where a litter box is, particularly if this room is big and if the cat spends lots of their time in it, but preferably not close to the litter box.
No, the pheromone in FELIWAY CLASSIC will not prevent your cat from using its litter box.
The diffuser should be placed in the area of your home where the cat spends most of their time, or where the unwanted behaviour is occurring. This may be the room where the litter box is.
No, you should not.
The diffuser should be left on continuously throughout day and night. Frequent switching off will prevent the diffuser from working properly. Efficacy was demonstrated in clinical trials with non-interrupted use of the diffuser allowing the cat to constantly perceive the pheromone’s signal. Furthermore, cats are awake and active at crepuscular or even nocturnal times.
The diffuser should be checked monthly and replaced every six months to ensure optimum effect.
FELIWAY CLASSIC or FELIWAY FRIENDS Refills last 30 days.
The diffusion of the liquid from the FELIWAY CLASSIC or FELIWAY FRIENDS Diffuser is a very slow process. In normal conditions of use, it can be very difficult to see any change to the level in the device over the first week of use. Slight variations will occur depending on air turnover.
To make sure your diffuser is working properly, check that:
- the wick is not broken
- the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
Also, make sure you are not using a previous FELIWAY refill with a new diffuser. Finally, try the device in a different electrical socket.
Some 30-day refills may run for a little longer than 4 weeks due to differences in location, air turnover, etc so you may get slightly more than 4 weeks. But remember that the device will never empty completely as the last few millilitres of liquid are not sufficiently in contact with the wick to allow the diffusion process. It is therefore recommended to replace the refill after 4 weeks, with or without a small amount of liquid remaining in the refill.
We recommend allowing at least several hours (ideally 24) for the diffuser to be fully functional. This allows the wick to become fully impregnated and for FELIWAY CLASSIC or FELIWAY FRIENDS to be released. However, for stressful events that can be anticipated, it’s recommended to plug in the FELIWAY diffuser 2-3 days before the event.
FELIWAY CLASSIC Diffuser will be fully functioning within 24 hours of plugging in. The effect on the cat will depend on the nature, extent and duration of the problem for which FELIWAY is used.
Clinical trials have proven that signs of improvement (such as reduction in urine spraying and scratching) can be seen within the first week of use, with further improvement occurring during the following weeks. In any case, we recommend continued use of FELIWAY for at least one month before assessing its effectiveness. Optimum benefits will also depend on the good implementation of additional advice (including resources distribution) provided by your veterinarian or behaviourist. Some cats households might benefit from the permanent use of FELIWAY CLASSIC Diffuser.
Yes, they are. The FELIWAY Diffuser device is constructed with self-extinguishing plastic materials and complies with the International Electrotechnical commission (IEC), European (EN) and UL required standards.
However, if the diffuser is used continuously, we recommend that it is changed every 6 months for the best results.
The new warnings are linked to new rules for electrical devices which have been devised to ensure safer use of such devices by consumers. However, Ceva pheromone products have a good safety record and consumers have been using them for almost 20 years.
Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). Therefore, as a precaution, we recommend plugging in the diffuser in a different room.
As for any in-home diffuser, we recommend using the diffuser in a room that does not have an aquarium. If the cat spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.
A FELIWAY CLASSIC or FELIWAY FRIENDS Diffuser can be used in a house (or a vet clinic) where there is an air-conditioner, provided that it is plugged away from the air-conditioner, vents, cold air returns, or exhaust fan.
One diffuser covers up to 70m² (750 sq ft). The recommendation is to plug the diffuser in the room most frequented by the cat(s), or in the room where the problem occurs (marking or conflict for example). However, in a multi-level house, only one diffuser located in a specific area of the home may not be enough to produce the desired effects in cats, particularly in rooms that are too distant from the diffuser or located on another level. Therefore, for a multi-level house, it may be more appropriate to use one diffuser per level for best results, in particular for multi-cat households (if cats have access to the different levels).
No, they don't. The FELIWAY refills should never be used with another plug-in device nor the FELIWAY plug-in with a different kind of refill. This is clearly stated on the box of the products.
FELIWAY Diffuser comes with a plug that fit with the local electric systems of the country they have been bought from. Conversely, a US diffuser cannot be used in a European country, due to the voltage difference. They should never be used with an adapter or a voltage converter as it may lead to serious safety issues.
Please check before use that your diffuser has the appropriate plug to be used in your country.
When the diffuser is plugged into an outlet, the diffuser will get slightly warm, indicating it is working properly.
Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the cat spends most of its time.
Yes, they are. The refills are made of recyclable plastic material (PET).
Yes the diffuser contains a heating element that diffuses the pheromone, so is designed to be warn to the touch.
Refills shelf life is 36 months (expiration date on the packaging). We recommend to replace diffusers after 6 months.
24 hours before expected challenging event, as it takes 24 hours for the unit to warm up and diffuse at the correct rate.
You should plug FELIWAY FRIENDS Diffuser in the room where the cats spend most of their time or the room where conflicts occur most frequently.
A diffuser covers an area up to 70m² (750 sq ft ), but must not be covered, placed behind a door or underneath furniture. More than one diffuser may be required in large or multi-floor homes, or if conflicts occur in more than one area.
Due to the difference in the heating element (lower temperature), the diffusion process will be significantly slower and pheromones will not be diffused as expected. The efficacy, as proven in clinical trials, cannot be guaranteed.
The difference in the heating element (higher temperature with the former round diffuser) will lead to a significantly quicker evaporation of the product. In this situation the refill will not provide the full 30 days of pheromone support.
Spray 8 to 10 pumps of FELIWAY 15 minutes before the cat is introduced into the sprayed environment (car, carrier, bedding, table for medical examination, etc.). Effects should last approximately 4 to 5 hours, although each animal will respond differently. Reapply after this time or if you notice a reduced effect.
FELIWAY CLASSIC Spray can be applied directly on bedding, inside the carrier, or in the car, but be sure to apply without the cat in the area to be sprayed (particularly inside the carrier).
FELIWAY CLASSIC Spray should not be sprayed directly on animals or near an animal’s face.
No, it can not be used directly on the cat. FELIWAY CLASSIC should never be applied directly onto a cat.
FELIWAY CLASSIC Spray is proven to have an almost immediate effect, lasting 4 to 5 hours. Renew application after this time according to the situation for which FELIWAY CLASSIC Spray is used. Please remember to leave the object which has been sprayed (cushion, carrier…) to dry for at least 15 minutes to allow the alcoholic solvent evaporation, before introducing the cat to the area.
We recommend re-application of FELIWAY CLASSIC every 4 to 5 hours in the cage for long journeys. However, since this requires the cat to be removed from the cage for at least 15 minutes to allow the alcoholic solvent evaporation, one should ensure that the cat can be removed under non-stressful and secured conditions.
FELIWAY CLASSIC Spray is indicated to relieve stress-related behaviours during transport, including vomiting.
FELIWAY CLASSIC Spray has been clinically proven to significantly improve stress-related behaviours such as vomiting, urination, defecation but also meowing, agitation and salivation, compared to cats exposed to a placebo spray. However, FELIWAY CLASSIC is not indicated against motion sickness when travelling by car. For this reason, we recommend the cat should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit water before travelling.
In addition, waiting for at least 15 minutes after spraying FELIWAY before putting the cat inside its carrier, as recommended, is important to avoid the cat being upset by the alcohol from the spray.
No, FELIWAY CLASSIC should not be sprayed where you want your cat to scratch (for example on a scratching post). It should be applied on unwanted scratch marks (such as furniture: sofa, chair, doors…). By providing reassurance and comfort to them, FELIWAY will help prevent cats from scratching again.
New warnings are linked to new mandatory Regulatory Standards, requiring a detailed description of the possible risks in order to ensure the consumer’s safety.
However, Ceva pheromone products have a good safety record and consumers have been using them for almost 20 years.
Yes, it is. The new Ceva pheromone sprays are made of recyclable plastic material.
Until the expiration date marked on the bottle.
The product has only been tested on vertical scratching posts (both cardboard or rope materials). It has been proven to effectively redirect any kind of unwanted scratching in the home (displayed on vertical AND horizontal surfaces).
The efficacy of FELISCRATCH by FELIWAY has not been tested on a scratching pad put on the floor.
To avoid potential spillage on fabrics, furniture or carpets, place down your scratching post on a sink or a newspaper as a precaution, and slowly apply the liquid product by drawing 2 or 3 lines on the post that will mimic the natural lacerations left by cats on a scratching post.
Allow to dry for 15 minutes and install the post vertically, preferably close to the area where your cat scratches, or where they usually rest.
You should put the scratching post in places cats want to scratch.
In these cases, it’s also recommended to plug a FELIWAY® CLASSIC Diffuser in the room where the cat spends most of its time, to help appease them in their environment. The diffuser should stay plugged-in for at least 1 month.
FELISCRATCH by FELIWAY® has been clinically proven to help significantly decrease unwanted scratching from 7 days after initial application. It’s recommended to use it longer as the benefit has been proven in tests to still continue over weeks. We advise to apply FELISCRATCH by FELIWAY® at least once a day for 7 days, then 1 pipette at the beginning of week 3 and 1 pipette at the beginning of week 4, which corresponds to the 9 pipettes provided in the sachet. It’s also recommended to renew full application protocol when stressful changes at home are anticipated, or just when renewing scratching post or introducing a new post in the home.
No, FELISCRATCH by FELIWAY® has been proven to be appealing enough and make cats scratch on the post when applied in the absence of the cats.
Yes, you can. There is no minimum age for using FELISCRATCH by FELIWAY®. Kittens are able to perceive pheromones in the air and respond accordingly. Especially, FELISCRATCH by FELIWAY® can be used preventatively when adopting a new kitten, to prevent inappropriate scratching in the home due to the change in living environment.
This has not been reported in our field trials. Additionally, the treatment application recommends waiting for 15 minutes before locating the treated scratching post, to allow the product to dry. This prevents any chance for possible staining.
It’s recommended to renew the full usage protocol when stressful changes at home are anticipated, or just when renewing scratching post or introducing a new one in the home.
Outdoor access does not prevent cats from scratching in the home, either inappropriately or on a scratching post. As scratching is a natural behaviour, any cat should be offered at least one surface or item to scratch on in the home, to help prevent or redirect unwanted scratching on it.
Using FELISCRATCH by FELIWAY® on a scratching post has been clinically proven to encourage cats to scratch there, while decreasing or even stopping unwanted scratching elsewhere in the home.
FELISCRATCH by FELIWAY® has been proven to be effective against unwanted scratching from cats who already had a scratching post at home (or several ones). In any case, it’s important to make sure the scratching post provided to the cat is appropriate: it needs to be tall enough, sturdy, located in a relevant place and fixed to prevent the post from moving or falling when the cat uses it.
FELISCRATCH by FELIWAY® has been proven to be effective even in cats reported to scratch in the home for years.
In any multiple-cat home, it’s recommended to offer multiple resources to the cats, such as litter boxes, food and water bowls, resting areas, toys and scratching posts. If only one post is provided to the cats, it might lead to competition for access.
It’s thus recommended to offer several posts, ideally one per cat, and to apply FELISCRATCH by FELIWAY® on each of them to encourage cats to use them, at least when introducing them into the home.
FELISCRATCH by FELIWAY® has been proven to be effective against unwanted scratching even in other rooms than the one where the scratching post treated with FELISCRATCH by FELIWAY® has been located. However, if scratching occurs in several different places in the home, not always the same, it’s probably the sign of an underlying anxiety problem in this cat. In that case, it’s recommended to also plug a FELIWAY® CLASSIC diffuser in the room where the cat spends most of its time, to provide additional comfort. Begin using FELIWAY® CLASSIC diffuser at the same time as FELISCRATCH by FELIWAY®, for at least 1 month.
Additional advice could also be sought from a veterinary or a qualified behaviourist to address the anxiety problem.
FELISCRATCH by FELIWAY® is the recommended product to be applied on the scratching post:
* to encourage a cat or kitten to use a new scratching post
* to help solve undesired scratching in the home.
However, if no improvement is seen after 2 weeks, FELIWAY® CLASSIC Spray should be used additionally, and applied on the unwanted scratched areas (furniture, walls), after cleaning them with warm water and allowing them to dry. In that case, FELISCRATCH by FELIWAY® should still be applied, once a week on the scratching post.
Additionally, if scratching occurs in several different places in the home, not always the same, it’s probably the sign of an underlying anxiety problem in this cat. In that case, it’s also recommended to plug a FELIWAY® CLASSIC Diffuser in the room where the cat spends most of its time, to provide additional comfort. Begin using FELIWAY® CLASSIC Diffuser at the same time as FELISCRATCH by FELIWAY®, for at least 1 month.
Remember! FELISCRATCH by FELIWAY® should always be applied WHERE cats are expected to scratch (on the scratching post), while FELIWAY® CLASSIC Spray should be applied WHERE cats should NOT scratch (on damaged furniture or walls).
FELISCRATCH by FELIWAY® has been proven to be effective against unwanted scratching displayed into the home. It will not prevent undesirable scratching displayed outside the home.
FELISCRATCH by FELIWAY® is not indicated against owner-directed scratching behaviour. In that case, it’s recommended to ask your vet or behaviourist for advice.