Money back guarantee

FELIWAY CLASSIC is proven to help reduce or prevent stress-related behaviours in cats such as spraying, scratching, and adapting to new surroundings.

FELIWAY FRIENDS is proven to help build and support relationships in multi-cat households.

FELISCRATCH by FELIWAY has been clinically proven to help reduce or stop unwanted scratching in the home, displayed both on vertical and horizontal surfaces, and redirect cats to their scratching post.  

The efficacy of the FELIWAY range has been demonstrated in over 13 studies published in scientific journals and presented at international veterinary conferences. These products have also helped millions of cats around the world.

We are dedicated to helping cats resolve inappropriate behaviours and lead happier lives. While we can provide you with as much advice as possible about the correct use of pheromones and how to create an enriched environment, sometimes a medical check with your vet to rule out concomitant health problems is required, as is seeking the help of a qualified behaviourist. We can advise you when this might be necessary.

If you are not satisfied after using FELIWAY, we will provide a full refund through your veterinary practice or other place of purchase.

Please note, in order to qualify for a refund, the product must be used according to the instruction insert and for the appropriate length of time. If you are in any doubt, seek advice from your veterinary practice or behaviourist or contact us. FELIWAY is not a licensed veterinary medicine. If there are signs of disease consult your veterinary surgeon. The FELIWAY guarantee currently only applies to purchases made in the UK. Proof of purchase is required. If you are unhappy with the effects of FELIWAY we will refund your money, excluding any shipping or handling fees.

To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements:

  1. Get in touch with one of our technical advisors to discuss the behaviours you are concerned about. Call us on 01494 781 510, option 2. Our office hours are 9am-5pm weekdays, except on Fridays when the office closes at 4.15pm. Outside these hours please leave a voice message with your contact details and we will call you back on the next working day.
  2. We will ask you a series of questions to understand more about your pet and the inappropriate behaviours they are displaying and which products you have used.
  3. We will make sure that the product you have chosen is suitable for your pet in their current circumstances and that any other environmental changes required are in place alongside the pheromones.
  4. If FELIWAY CLASSIC, FELIWAY FRIENDS or FELISCRATCH by FELIWAY have been used for at least 30 days according to instructions and no improvements have occurred following correct use of the product, we will discuss with you how to arrange a refund with your supplier.
  5. If a refund is required, please return the remaining product to us by post along with your proof of purchase and we’ll refund the purchase price. Please note that without proof of purchase, we cannot proceed with any refunds.

What do you need to do to get your money back? Send us story, what happened with a proof of purchase and we contact you back at this matter.