FAQ Your help center about FELIWAY products

Do you have question about:

Learn about FELIWAY Optimum

How fast will I see results?

Field study data shows that a lot of cat owners will start to see a significant reduction in stress signs within the first 7 days. However, every cat is unique. Depending on how long the signs of stress have been present and their severity, it may take longer to see the effects. We recommend using FELIWAY Optimum for at least 1 month.

How long should I use it?

FELIWAY Optimum provides a message of enhanced serenity. Most cats will benefit from the permanent presence of this message in your home. The minimum recommended duration is one month. 

When to use?

Living with humans can be challenging for cats as we have busy, changing households and routines. FELIWAY Optimum can be used to comfort your cat at home constantly. FELIWAY Optimum can also help: 

  • if your cat shows signs like spraying, scratching walls or furniture
  • if your cat shows signs of stress such as hiding, reduced activity, reduced appetite, over grooming
  • if you anticipate changes in your home (e.g. moving home, renovation, redecorating, arrival of a new pet, arrival of a new family member…)
  • if you have 2 or more cats living with you, and they are showing signs of tension such as chasing, blocking or staring
  • if your cats that live together are fighting, even if they have been fighting for a long time

Where to use?

In the room where your cat(s) spends most of their time. Or in the room where tension or conflicts happen most often.

Where NOT to use?

Hallways: Cats spend very little of their time in hallways, so the efficacy would be weaker.(Except if the hallway is the area where scratching or cat spraying is happening most often). Near the litter box: Cats spend very little of their time near their litter box, so the efficacy would be weaker. (If the litter box is in the same room where your cat spends most of their time this is not a problem).If conflict between cats occurs frequently in a hallway, distribution of your cat's’ resources should also be considered within the home to ensure each cat has an easy and free access to a litter box, food and water bowl, resting area, without being potentially blocked by another cat.

When NOT to use?

  • If your cat has no access to a clean litter tray, they will urinate in your home, and FELIWAY Optimum will not help in this scenario. 
  • If your cat has no access to a scratching post, they will scratch objects in your home instead (because scratching is an essential need of cats), and FELIWAY Optimum will not help.
  • If your cat is urinating, hiding or eating less for medical reasons, FELIWAY Optimum will not help. It is important to consult a veterinarian to rule out any potential medical issues.
  • FELIWAY Optimum will not help in cases of tension or aggression towards owners. In such situations, we recommend consulting your veterinarian or a behaviourist. 
  • If your cats do not have access to an individual food/water bowl and litter box, competition for resources remains and the tension between your cats will continue.

Where should I plug the diffuser?

In an electric socket with a minimum clear distance above the diffuser of 1.20m. The oily vapour that carries the FELIWAY Optimum serenity messages rises in a column of warm air above the diffuser. Plug into its own power outlet 

Where NOT to plug in the diffuser?

Diffusion will be blocked if the diffuser is plugged in: behind a door, underneath furniture, in any socket without 1.20m clear above it. In a multi-plug or multi-socket adapter. With an international adaptor. With an extension lead

How does it work?

Thanks to the advanced messaging of the New Feline Pheromone Complex, FELIWAY Optimum provides cats with a message of enhanced serenity. This holistic message helps all cats feel more comfortable and secure in their home by providing reassurance, as well as harmony between cats living together.

Learn about FELIWAY Classic Diffuser

How does it work?

Cats communicate through natural messages released in the air: “happy messages” (called feline facial pheromones).  

When comfortable and happy, cats mark their territory as familiar by rubbing their face against corners, furniture, people, or other cats at home. By doing that, they release a message. When present in the environment, these “happy messages” provide calming and comfort to cats.

When modern life conflicts with their natural needs, cats can feel stressed and anxious. When stressed or anxious they do not mark their environment with these “happy messages” anymore and may pee outside the litter box, scratch or hide as a result.

FELIWAY CLASSIC provides “happy messages” to cats and makes them feel calm and comfortable at home. By mimicking the natural feline reassuring messages, FELIWAY helps cats happily adjust to pace of modern life, restores calm and may help decrease urine spraying, scratching and hiding.

How fast will I see results?

A lot of cat owners start to see results within the first 7 days with their cat. However, every cat is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects.

We recommend using FELIWAY CLASSIC continuously for at least 1 month.

How long should I use it?

Most of the cats will benefit from continued use of FELIWAY Classic to create a happy environment in your home.

The minimum recommended duration is 1 month.

When to use?

  • To provide constant comfort to your cat at home 
  • If your cat is urine spraying or peeing outside the litter box
  • If your cat shows signs of discomfort like hiding, reduced activity, reduced appetite, over-grooming
  • If you anticipate changes in your home (moving, renovation, redecorating, arrival of a new pet, arrival of a new family member)
  • It can be used with FELISCRATCH by FELIWAY if your cat is scratching walls or furniture, in multiple locations 

Where to use?

  • In the room where the cat spends most of its time. Or where most of the urine spraying is occurring
  • It is ideal to have multiple diffusers if multiple rooms are affected

Where NOT to use?

  • Hallways: Cats spend very little of their time in hallways, so the efficacy would be weaker (Except if the hallway is in the room where urine marking or scratching happens most often)
  • Near litter box: Cats spend very little of their time near the litter box. FELIWAY is not a litter box attractant. (If the litter box is in the same room where your cat spends most of their time, it will not prevent your cat from using their litter box) 

When NOT to use ?

  • If your cat is peeing, hiding or eating less for medical reasons, FELIWAY CLASSIC will not help. It is important to consult a veterinarian to rule out potential medical issues in your cat
  • Please make sure your cat has an adequate number of litter boxes (one box per cat, plus one) and that they are cleaned daily. FELIWAY CLASSIC will not help decrease urine spraying if clean litter boxes are not available to the cat
  • Scratching is a natural behavior of cats. Your cat should also have an easily accessible scratching post in the home. FELIWAY CLASSIC will not deter scratching if a scratching post is not provided. If your cat has conflict with another cat living in your home, we recommend using FELIWAY MulitCat instead
  • FELIWAY will not help in aggression towards the owners. In such situations, we recommend consulting your veterinarian or a behaviorist

Learn about FELIWAY MultiCat

How does it work?

Mother cats communicate with her kittens through natural messages released into the air. These "harmony messages" are called cat appeasing pheromones. These "harmony messages" helps maintain social bonds between cats of all ages.

FELIWAY MultiCat sends “harmony messages” to cats and restores harmony between cats living together. By mimicking the natural feline appeasing messages, FELIWAY MultiCat helps your cats live in harmony and avoid tension, conflict and fighting.

How fast will I see results?

Many cat owners start to see results within the first 7 days with their cats. 
However, every cat is unique. Depending on how long the tension between cats has been present and how severe the conflict may be, it may take longer to see effects. We recommend using FELIWAY MultiCat continuously for at least 1 month.

How long should I use it?

Most of the cats living together will benefit from a continued use of FELIWAY Multicat to ensure harmony in your home. The minimum recommended duration is 1 month.

When to use?

  • If your have 2 or more cats living together and if they shows signs of tension like chasing, blocking, staring
  • If your cats living together are fighting, even if they have been fighting for a long time

Where to use?

  • In the room where the cats spends most of their time. This may require more than one diffuser if cats spend time in different rooms 
  • Or in every room where tension or conflicts happen most often

Where NOT to use?

  • Hallways: Cats spend very little of their time in hallways
  • If conflict between cats frequently occurs in a hallway, distribution of the cats’ resources should also be reconsidered within the home, to make sure each cat has an easy and free access to litter box, food and water bowl, resting area, without being potentially blocked by another cat

When NOT to use ?

  • If your cats do not have access to an individual food bowl and litter box, competition will not resolve and the tension between your cats might continue
  • It will not help in case of tension or even aggression towards owners. In such situations, we recommend to consult your veterinarian or a behaviorist
  • If the conflict between your cats is associated to urine spraying or scratching in the home, both FELIWAY MultiCat and FELIWAY CLASSIC are recommended. The two diffusers should be plugged where cats spend most of their time. They can be plugged in the same room. 

Use our FELIWAY Diffusers

Where to plug?

  • In an electric socket with a minimum clear distance above the diffuser of 5 ft. (The oily vapor carrying the FELIWAY messages rises in a column of warm air above the diffuser)
  • Each diffuser should be plugged into a separate outlet 

Where NOT to plug?

  • It would block the diffusion if the Diffuser in plugged:
    • behind a door
    • underneath furniture
    • in any socket without 1,20 m clear above it
    • near a heat return or open window 
  • In a multi-plug or multi-socket
  • With an adaptor
  • With an extension cord

How many do I need?

  • Use 1 diffuser for an area up to 700 sq. ft.  
  • You may need to use more than one diffuser for a large or multi-floor home

How long will it last?

  • 1 refill lasts up to 30 days
    • It is recommended to replace the refill every 4 weeks. A small amount of liquid will remain in the vial (the vial will never be completely empty because the last few drops of liquid are not enough in contact with the wick to allow the diffusion process)
  • 1 diffuser heating unit lasts up to 6 months. Replace the heating unit every 6 months to ensure optimum diffusion of the product

How fast will it work?

  • It will take up to 24 hours for the room to become saturated with FELIWAY
  • For situations that can be anticipated, you should plug in the diffuser 2-3 days in advance to ensure thorough diffusion in the room

Unplug at night?

  • Don't unplug or switch off the diffuser at night.  It takes approximately 24 hours for a room to become saturated with FELIWAY® CLASSIC or FELIWAY® MultiCat.  If you unplug the diffuser you will never allow the pheromones to reach the amount needed in the environment to achieve clinical results.
  • Leave the diffuser on 24 hours a day. The clinical trials were performed with continuous use of the diffuser (24 hours a day) allowing the cat to constantly perceive the reassuring messages

Compatibility?

  • FELIWAY refills should only be used with a Ceva diffuser
  • FELIWAY Diffusers should never be used with a different companies refills
  • FELIWAY CLASSIC and FELIWAY MulitCat refills and diffusers are interchangeable
  • FELIWAY Diffusers come with a plug that fits with the local electric systems of the country they have been bought from. They cannot be used in a country with another voltage. They should never be used with an adapter or a voltage converter as it may lead to serious safety issues.Please check before use that your diffuser has the appropriate plug to be used in your country

Recycling?

  • The refills are made of recyclable plastic material (PET). Please check with your local recycling facility to determine if you can recycle this product in your area

Resolve FELIWAY Diffuser issues

How to check proper function of the diffuser?

When plugged into an outlet, the diffuser will get warm, indicating it is working properly.

The diffuser is warm

The diffuser contains a heating element that diffuses the product. It is designed to be warm to the touch. 

The level of liquid is not going down

The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on air turnover. To make sure your diffuser is working properly, check that:

  • the wick is not broken
  • the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
  • finally, try the device in a different electrical socket

Visible mark on your wall or furniture

The vapor (carrying FELIWAY “messages”) rises in a column of warm air above the diffuser. Sometimes the airflow in the room allows the vapor to re-condense and leave a visible mark. DON’T plug the diffuser  under any furniture or object protruding from the wall. There should be at least 5 ft of space above the diffuser.

Diffuser and air conditioning?

Be careful to plug the diffuser away from the air-conditioner, vents, cold air returns, or exhaust fan.

Diffuser and open windows?

Usage with open windows and doors may result in the product not staying within your home. The product also may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the cat spends most of its time.

Learn about FELIWAY Classic Spray

How does it work?

Cats communicate through natural messages released in the air: “happy messages” (called feline facial pheromones). 
When comfortable and happy, cats mark their territory as familiar by rubbing their face against corners, furniture, people, or other cats at home. By doing that, they release a message. When present in the environment, these “happy messages” provide calming and comfort to cats.

When modern life conflicts with their natural needs, cats can feel stressed and anxious. When stressed or anxious they do not mark their environment with these “happy messages” anymore and may urine spray, scratch or hide as a result.
FELIWAY CLASSIC provides “happy messages” to cats and makes them feel calm and comfortable at home. By mimicking the natural feline reassuring messages, FELIWAY helps cats happily adjust to pace of modern life, restores calm and may help decrease urine spraying, scratching and hiding.

How fast will I see results?

The cat will detect the message immediately upon investigating the item where it has been applied.

How long should I use it?

  • On-the-go: If needed, renew application every 4 to 5 hours during long journeys
  • At home: Spray at least once daily on the urine sprayed or scratched areas, until the signs have resolved. Use at least 8 sprays per area to be treated

When to use?

  • If you plan to travel with your cat, spray FELIWAY CLASSIC in the carrier. Use at least 8 sprays in the carrier. Allow to air out for 10 minutes prior to putting cat in the carrier
  • If you plan to visit the vet with your cat, spray FELIWAY CLASSIC in the carrier. Use at least 8 sprays in the carrier. Allow to air out for 10 minutes prior to putting cat in the carrier
  • If your cats show signs of discomfort during transport: vomiting, urination, defecation but also meowing, agitation and salivation
  • If your cat shows signs at home like urine spraying, or hiding
  • May be used in conjunction with FELISCRATCH by FELIWAY if your cat has been scratching for a long time or if scratching in multiple locations 

Where to use?

  • On-the-go: Spray directly on bedding, inside the carrier, or in the car. Use at least 8 sprays per area to be treated
  • At home: Spray at least once daily on the areas where your cat is peeing or scratching (such as sofa, chair, door frames, doors)

Where NOT to use?

  • Never spray directly on the cat
  • Never spray in the carrier if the cat is inside the carrier
  • Always wait 10 minutes after spraying before letting the cat in
  • Do not spray on the scratching post, it will deter your cat from using it

When NOT to use?

  • On-the-go:
    • FELIWAY CLASSIC is not indicated for motion sickness when traveling. It may be helpful to withhold food 6 hours prior to travel to avoid nausea and vomiting. Do not limit water before traveling. For further advice please consult your veterinarian.
  • At home:
    •  If your cat is peeing, hiding or eating less for medical reasons, FELIWAY CLASSIC will not help. It is important to consult a veterinarian to rule out potential medical issues in your cat.
    • Please make sure your cat has an adequate number of litter boxes (one box per cat, plus one) and that they are cleaned daily. FELIWAY CLASSIC will not help decrease urine spraying if clean litter boxes are not available to the cat.

    • Scratching is a natural behavior of cats. Your cat should also have an easily accessible scratching post in the home. FELIWAY CLASSIC will not deter scratching if a scratching post is not provided.

    • If your cat has conflict with another cat living in your home, we recommend using FELIWAY MulitCat instead.

  • FELIWAY will not help in aggression towards the owners. In such situations, we recommend consulting your veterinarian or a behaviorist. 

Use FELIWAY Classic Spray

Where to use?

  • On-the-go:
    • Spray directly on bedding, inside the carrier, or in the car. Please test an inconspicuous area prior to using a full application. 
  • At home:
    • Spray at least once daily on the areas where your cat is peeing. Use at least 8 sprays per area to be treated.
    • Use in conjunction with FELISCRATCH by FELIWAY for cats that have long term scratching problems. Apply spray where cat is inappropriately scratching at least once daily until behavior stops.  

Where NOT to use?

  • Never spray directly on the cat
  • Never spray in the carrier if the cat is inside the carrier
  • Always wait 10 minutes after spraying before putting cat in carrier
  • Do not spray on a scratching post, it would deter your cat from using it. We recommend using FELISCRATCH by FELIWAY on scratching posts to redirect your cats scratching behavior

How many do I need?

  • Spray at least 8 to 10 pumps for every application
  • Each 20 mL bottle delivers about 16 applications (8 sprays / application)
  • Each 60 mL bottle delivers about 50 applications (8 sprays / application)

How long will it last?

  • The spray lasts 4-5 hours on the surface to which it is applied

Recycling?

  • FELIWAY Classic spray bottles are made of recyclable plastic material
  • Please check with your local recycling facility to determine if you can recycle this product in your area

Expiration?

  • Once a bottle is started, it can be used until the expiration date marked on the bottle

FELIWAY safety

For cats

All FELIWAY products are completely safe for cats when used as recommended.

FELIWAY products have been used by more than 11 million cats.

For kittens

All FELIWAY products are safe for kittens when used as recommended.

There is no minimum age for using any of the FELIWAY family of products.

Kittens are able to perceive “FELIWAY messages” released in the environment and respond accordingly.

For humans

FELIWAY is safe for humans when used as recommended.

FELIWAY “messages” are specific to cats. They are only perceived by other cats, not by people.

Diffusers comply with the International Electrotechnical Commission (IEC), European Norms (EN) and Underwriters Laboratories (UL ) required standards. The plastic materials used are self-extinguishing (V2 grade).

When the diffuser is used continuously, we recommend replacing the diffuser after 6 months of use.

For dogs

FELIWAY is safe for dogs when used as recommended. 

FELIWAY “messages” are specific to cats. They are only perceived by other cats, not by dogs.

For caged birds

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). If you are using FELIWAY CLASSIC or FELIWAY MultiCat we recommend not using a diffuser in the same room as where the bird is housed.

For aquarium fish

FELIWAY is safe for fishes when used as recommended.

As a precaution, we recommend not using a diffuser in the same room as the aquarium. If the cat spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. We recommend using a cover over the aquarium. This is a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.

Did you find what you were looking for?

Contact us