Satisfaction Guarantee

FELIWAY is supported by a product guarantee. 

FELIWAY is proven to help reduce or prevent unwanted behaviours such as spraying, scratching, and problems between cats.

If you are not satisfied with your FELIWAY product, please call us at 1-800-510-8864 so we can help you get the best results from your purchase.

If after using FELIWAY according to the directions and for the behaviours stated above you are still not satisfied that the product has helped, please contact your veterinary practice or other retailer where purchased for a full refund or replacement.

Please read pack insert carefully and follow directions for use.

Please note: Additional behavioural and environmental modifications may be required. A medical check with your veterinarian to rule out existing health problems may also be required. If in any doubt, seek advice from your veterinary practice, behaviour specialist or contact us.

This FELIWAY Guarantee only applies to purchases made in Canada of registered Canadian product.

Proof of purchase is required.

Product should be used for 30 days and satisfaction guarantee must be claimed within 90 days of purchase.

What do you need to do to get your money back? Send us your story, what happened along with proof of purchase, and we will contact you back about this matter.